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For any queries : Call @ +91 87502 39239 (9AM to 9PM) or Email: customercare@seniority.in
Click the ‘login’ icon on the top right corner of the page.
Click on ‘Login/Sign Up’.
This will open a window where you will need to fill in your basic details, select a password for your account, and click on the ‘Submit’ button to complete your registration!
OR
You can also login to the website using your Facebook or Google account.
Yes, you need to have a registered account.
However, as a registered member of Seniority, you are entitled to several benefits, that’ll help us deliver the best online shopping experience to you. These include:
- You do not need to enter your details such as address, every time you order. The details are saved in ‘My Account’.
- You can track all your orders by logging in to My Account with user email id and password.
- You can save items you are interested in using the My Wishlist feature for easy shopping in the future.
- If you choose to, you can receive regular updates on Seniority's latest and attractive promotions by subscribing to our newsletters.
1. Click the ‘Login/Sign Up’ icon on the top right corner of the page. Click on ‘Login/Sign Up’. This will open a window where you will need to fill in your basic details, select a password for your account, and click on the ‘Submit’ button to complete your registration!.
As a registered member of Seniority, you are entitled to several benefits, that’ll help us deliver the best online shopping experience to you. These include:
- You do not need to enter your details such as address, every time you order. It is saved in ‘My Account’.
Please use the Subscribe link at the bottom of our homepage to subscribe to our newsletters in order to receive exclusive offers and the latest news on our products and services.
To place an order on Seniority website, please follow the instructions below:
1. Choose the products you want and proceed to checkout
2. At the Email Login step, choose the Login/Sign Up with OTP or "Login/Sign Up using Google or Facebook” option
3. Enter your delivery information and review your order details
4. Choose your payment method
5. Place your order
To select any particular product you wish to order, please click on the ‘Add to Cart’ option on the product page of the website. If you wish to add more products to your order, click on the ‘Continue Shopping’ tab to return to our homepage to browse more products.
You can click on the ‘Add to wishlist’ or the ‘heart’ tab at the bottom of any product on the website to add a product to your wishlist. Using the Wishlist feature, you can save any products you like for shopping them in future.
Please contact our customer support team at +91 8750239239 (10AM to 7PM) (Monday to Saturday) for any assistance required to place an order. We are always happy to assist you.
Please contact our customer support team at +91 8750239239 (10AM to 7PM) (Monday to Saturday) for any assistance required. We are always happy to assist you.
We have attractive discounts available for senior citizens, from time to time. You can view any available discounts or offers on the home page of our website.
Upon confirmation of your order, you will receive an SMS and an e-mail to notify you about the order.
Our standard delivery time frame is 05 to 09 working days from the date of purchase and the same may vary, depending on the location. However, we try to deliver all orders as quickly as possible. You may track your order using the tracking information sent to your email id. Any delay in delivery will be notified to you.
To Add/Remove a product from your order, please follow the instructions below:
Unfortunately, after you have placed an order, you won't be able to add/remove a product to your order. However, you may cancel your order and place a new one with the preferred product(s).
To Change Address, please follow the instructions below:
Once you have placed your order, you cannot change the delivery address/phone number/e-mail id. However, you may cancel your order and place a new one with the preferred address/phone number /e-mail id.
Seniority is an e-commerce company selling curated products catering to the medical and lifestyle needs of senior citizens.
Seniority tries its best to offer its customers the best, lowest and competitive selling price for each product listed on our website.
The selling price for each product will be inclusive of GST and any other levies that may be required to be remitted in connection with the sale of the products
Seniority may carry out promotions from time to time. During these promotions, Seniority may provide discounts/ offers on the products by lowering the selling price. The final selling price of the product is decided by Seniority alone at its sole discretion. The maximum retail price shall always be indicated in the product information being provided by Seniority for the customers.
No. We do not have any hidden charges for our products.
Your total delivery cost is calculated by adding the “Per Shipment” cost based on the overall cart value and the “Per Product” cost.
We offer Free Delivery on purchases over Rs. 490 on most of the products.
For standard delivery – A shipping fee of Rs. 49 is applicable on orders below Rs. 490.
“Per Product” cost – Certain products may be subject to additional shipping charges irrespective of order total.
**Per product cost is subject to change.
Seniority offers a wide range of payment options to provide flexibility and convenience to the customer. The following payment options are currently available on Seniority :
Internet Banking. We have partnered with leading banks in India. Visa, Master, American Express and Diners Credit Cards. Debit Cards issued by leading banks in India. Cash On Delivery Online Wallets such as Freecharge, Ola Money and PayZapp
Seniority’s website uses HyperText Transfer Protocol Secure (HTTPS) to ensure a secure shopping experience for its customers. Our third-party payment gateway pages are 3D secure that enable you to securely use your card for online purchases.
If you purchase through Cash On Delivery (COD) payment option, then you can pay in cash at the time of actual delivery of the product at your doorstep.
Yes, we accept payments made through all international debit/credit cards issued outside of India.
Please enter your PIN code on the product page of the item you wish to buy, to check for eligibility of COD in your area for purchasing the item.
Cash on Delivery option is available only in selected pincodes and is subject to the discretion of our logistics partners.
You can apply a coupon by entering promo code details on the cart page before order placement.
In case of payment failure, please contact our customer support team for assistance at +91 8750239239 (10AM to 7PM) (Monday to Saturday).
Please click ‘re-send OTP’ and in case this does not work, please contact our customer support team at +91 8750239239 (10AM to 7PM) (Monday to Saturday) for further assistance.
Please contact our customer support team at +91 8750239239 (10AM to 7PM) (Monday to Saturday) and we will assist you to place your order.
We try our best to deliver products purchased from Seniority at your doorstep in excellent condition and as quickly as possible, in accordance to our Shipping Policy.
1. We have partnered with top-ranked courier service providers in India including Blue Dart, Xpress Bees, Ecom Express & India Post, to deliver 95% of our shipments within a period of 7 working days.
2. In the case that the product you ordered is out-of-stock, we will place your order on hold and notify you about the delivery schedule via call/e-mail/SMS. As soon as the product is back in stock, we will ship your order via our delivery partners.
We source items from a large network of merchants spread across the country. The delivery time for an item is determined by various factors such as, the location from where the item is procured, and the logistics network available at your location. Hence, the delivery dates may vary from one item to the other.
Seniority delivers PAN-India. Please enter your pin code on the product page of our website to check if we deliver the particular product to your location.
Currently, Seniority doesn't ship items outside of India. However, Seniority does allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit or debit cards issued in India. You will need to ensure that the Shipping Address is in India.
Yes. Please enter details of your shipping address in the “My Address” section of your account. Alternatively, you can add a new address at the time of checkout, by clicking the “Add New Address” tab on the page.
You can edit your existing billing address in the “My Address” section of your account. However you cannot change your billing address, once you have already placed an order.
The day our delivery partners will attempt to deliver your order, they will notify you via an SMS about the delivery. Additionally, our delivery partner will call you if they are unable to locate your address.
You can check the status of any order you've placed on the Your Account page.
1. For orders that haven't yet entered the shipping phase, you'll be able to check the order total, delivery address, payment method, item availability and estimated delivery date.
2. For orders that have been shipped, you will see the date and delivery method, and an estimated date of delivery.
3. You can also refer to the email and SMS sent by us to track the movement of your order.
We source our products from a large network of merchants across the country, therefore the shipping timelines and the location from where these products are shipped vary from one product to the other. For the same reason, you may receive a partial order, in a few cases. In such cases, you can track the rest of your order using the tracking details we will send to you on email.
Please contact our customer support team at +91 8750239239 (10AM to 7PM) (Monday to Saturday) for assistance. We are always happy to assist you.
We understand there are time-sensitive situations where you may need to expedite the delivery of an item. For such requests, please contact our customer support team at +91 8750239239 (10AM to 7PM) (Monday to Saturday) for assistance.
The return/exchange policy varies from one product to another. We recommend you to check the respective product description page for applicable return/exchange period/policy. However, we have:
i. 15 Days No Question Asked Return (select products only) – products should be unused with original tags, labels and packaging intact etc.
ii. Hygiene Products: No returns for products such as masks, diapers, undergarments, sanitary pads, menstrual cups, urination funnels, intimate wash, wet wipes, sanitizers etc.
iii. 3 Days exchange is available for certain products that may have size variants. The product to be returned or exchanged must be unused and in the original condition with all the tags and receipts
iv. 3 Days return in case of manufacturing defects for select products. The product you return must be unused and in original condition with all tags and receipts
v. 3 Days replacement in case of manufacturing defects for select products. The product you return must be unused and in the original condition with all the tags and receipts
vi. 10 Days exchange is available for certain products that may have size variants. The product to be returned or exchanged must be unused and in the original condition with all the tags and receipts
vii. 10 Days return in case of manufacturing defects for select products. The product you return must be unused and in original condition with all tags and receipts
viii. Certain products have a 10-Day replacement policy, only in case of manufacturing defects
ix. Products from specific brands will have the brand return/exchange/warranty policy and need to contact the brand directly.
The return period starts from the day the product is delivered to the customer.
Refunds:
We will process the refund after the product is received by Seniority, its registered or authorized personnel. Refunds will be processed based on the mode of payment of order.
i. Amount for orders paid by credit card or debit card will be refunded by the credit bank to the credit or debit card within 7-10 working days of the return process being completed.
ii. Amount for orders paid by net banking accounts will be credited to your bank account within 7-10 working days of the return process being completed; and
iii. Refunds will be made in case replacement is not possible.
In case of processing a refund for an order placed using the Cash on Delivery option, we will contact you to confirm your bank details to initiate the process. The refund will be processed in 7-8 working days from the date of approval of refund. However, if we fail to receive the bank details from you after several attempts, we will transfer the refund amount in your Seniority account as Store Credit, which you can use to shop with us in the future. In case of refund for orders placed using prepaid payment, the refund will automatically reach your bank account within 7-8 working days from the date of approval of refund.
Please contact our customer support team within 24 hours of placing the order on +91 8750239239 (10AM to 7PM) (Monday to Saturday) or email us at customercare@seniority.in We are always happy to assist you.
Please contact our customer support team on +91 8750239239 (10AM to 7PM) (Monday to Saturday) within the return period of the product. We will arrange a reverse pick-up request and replace it for you.
Please contact our customer support team on +91 8750239239 (10AM to 7PM) (Monday to Saturday) or email us at customercare@seniority.inwithin the return period for any return/exchange requests.
You can exchange almost all products except hygiene products and products that have crossed the exchange period.
Yes, you can return multiple products from a single order.
All exchange orders are processed within 07 working days, subject to availability of product(s) in stock. However, the exchange timeline may be extended beyond 07 working days for some products.
For return orders, in case of processing a refund for an order placed using the Cash on Delivery option, we will contact you to confirm your bank details to initiate the process. The refund will be processed in 7-8 working days from the date of approval of refund. However, if we fail to receive the bank details from you after several attempts, we will transfer the refund amount in your Seniority account as Store Credit, which you can use to shop with us in the future. In case of refund for orders placed using prepaid payment, the refund will automatically reach your bank account within 7-8 working days from the date of approval of refund.
We will arrange a free pick up of your product(s).
Yes, you can use the refund amount for future orders by adding the amount in your Seniority account as Store Credit. Please contact our customer service team and they will assist you with this request.
No, shipping charges are non-refundable in case of return or cancellation of orders.
Our team will get in touch with you within 48 hours of placing the return/exchange request.
We do not have any product demos available on our website, however we do have multiple Experience Zone (Store) across India. You may visit the Store >> to see and experience the products available before you buy them.
Seniority tries its best to offer its customers competitive prices for each product listed on their website. We do our best to bring great products at great prices for you.
Please check for warranty information in the ‘Full Description’ section of products listed on our website.
You can choose the ‘Add to Wishlist’ option, in case a product you wish to buy is out of stock. You will receive a notification from us when the product is back in stock.
To submit a product review, click on the ‘Reviews and Ratings’ link on the product page of the item you wish to review. Click on ‘Write Review’. Fill out the review in the text boxes provided and rate the product by clicking on the stars displayed on the left side of the page. Click on ‘Submit’ once you are done to complete submitting the product review.
Please reach out to us at digest@seniority.in and we will get back to you soon.
You can cancel your order by clicking on the ‘My Orders’ section of your Seniority account and then select ‘Cancel Order’ against it.
Please contact our customer support team at +91 8750239239 (10AM to 7PM) (Monday to Saturday) for assistance.
In case of cancelled orders, refund for Cash on Delivery orders is processed within 7-8 working days from the date of approval. You will be contacted to provide the bank details. However, if we fail to receive the bank details from you after several attempts, the amount will be transferred to your Seniority account as Store Credit, which you can use to shop with us in the future. In case of refund for prepaid orders, the refund amount will be credited to your bank account within 7-8 working days. Effectively, it might take up to 2 weeks for completion of refund requests for cancelled orders.
Seniority’s first and exclusive physical experience store is located at Kalyani Nagar, Pune. To locate our store, please access >>
We have multiple stores across India. Please visit Store Locator >> to locate a store near you. We also have a user-friendly website to enable an easy and convenient shopping experience to customers located anywhere in India.
Our community events are held regularly every weekend at our store in Kalyani Nagar, Pune. If you are located in Pune, we would love your presence at our store to attend our events every weekend.
You can reach us at +91 8750239239 (10AM to 7PM) (Monday to Saturday) to know how you can join our community to be a part of our events.
If you are located in Pune, please call us at +91 8750239239 (10AM to 7PM) (Monday to Saturday) to be a part of our community events, held every weekend at our store in Kalyani Nagar. If you are out of Pune, kindly fill up this form https://goo.gl/DJy4hU and we will contact you soon.
By joining our community, you can avail a free entry to several activities conducted every weekend at our store in Kalyani Nagar, Pune and interact regularly with our growing community for senior citizens. In addition to this, we will also add you to our WhatsApp community, enabling you to connect with many seniors across your city.
Please visit Reseller >> or contact us at +91 8750239239 (10AM to 7PM) (Monday to Saturday) for more details regarding the reseller program.
To become a reseller with Seniority, register Here >> with your details.
Seniority offers a user-friendly online destination which provides a curated selection of products useful for senior citizens. The website provides prompt customer support to online buyers along with the option to place orders over WhatsApp : +91 7447443533 (10AM to 7PM) (Monday to Saturday).
Currently, we do not have a mobile application, however you can enjoy a convenient shopping experience on our senior-friendly website.
Please send us details at marketing@seniority.in and our team shall get in touch with you.
Currently, we do not have a loyalty program for our customers. If you wish to, you may connect with us at marketing@seniority.in for any query, feedback or suggestions regarding the same.
Please check the junk or spam box of your e-mail, in case our newsletters or e-mails do not appear in your inbox. If you find the newsletters from us in your junk/spam box, please mark them as 'not spam' and add the sender to your contact. If you are using Gmail, our e-mails may also be under the Promotions or Updates tab. In such a case, just drag the e-mail to the Primary tab.
You can search for a specific vacancy on the Careers page of Seniority’s website.
You will discover how to apply in each detailed job description.
You may drop your CVs or resumes here for us to consider you in future. Alternatively, you can call us at +91 9586372174 or mail us at jibi@seniority.in to check for available positions.
You will receive an acknowledgement of receipt of your resume within 48 hours. You will then receive correspondence regarding a decision within the following two weeks.
