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Frequently Asked Questions

+ How do I redeem reward points that I have earned?

Once you are on the cart page, you will be able to view the maximum amount of reward points that you can redeem on the current purchase.

+ What is the minimum number of reward points I can redeem in a single transaction?

A minimum of 5 points is required to redeem in a single transaction.

+ Is there a limit to the number of reward points I can redeem?

Yes, there is a limit to the number of reward points that can be redeemed during one transaction. The maximum number of reward points that can be redeemed will appear on the cart page.

+ What is the maximum number of points that I can redeem?
The maximum number of points that you can redeem in a single transaction will appear on the cart page and is based on the following system -
  • 5 to 50 points - points can be redeemed in an interval of 5 (For example - you have 49 points. In that case you can only redeem 5, 10, 15, 20 points upto 45).
  • 60 to 100 points - points can be redeemed in an interval of 10 (For example - you have 98 points. In that case you can only redeem 60, 70, 80 points upto 90).
  • 100 to 500 points - points can be redeemed in an interval of 50 (For example - you have 497 points. In that case you can only redeem 100, 150, 200 points upto 350).
  • 500 to 1000 points - points can be redeemed in an interval of 100 (For example - you have 995 points. In that case you can only redeem 500, 600, 700 points upto 900).
+ Do the accumulated reward points expire?

Yes, accumulated reward points will expire when no products are being purchased for a period of 6 months under the Seniority Evergreen Rewards Program. Acquired reward points not redeemed by the end of the specified 6 months will expire.

For example - If you purchase a product in January and earn 50 reward points, these points will expire in August (6 months).

Now if you make another purchase in March and earn 100 reward points, both these 50 + 100 reward points will expire in September (valid for a period of 6 months from the time of your last purchase i.e March in the above example.) Here, the expiry date of your points are determined based on the date of order placement and not when the order has been successfully delivered and the return period has expired.

Also, even if your order gets cancelled or returned, the last date of purchase will be taken into consideration to calculate the expiry date of your reward points.

+ Once expired, can reward points be re-credited?

No, reward points that have expired cannot be re-credited.

+ How do I check my reward points balance and current tier?

Once you login to your Seniority account, you can view reward points available for redemption, in the rewards history section under - My accounts or rewards landing page.

+ What should I do if I face any difficulty in redeeming my reward points online?

Please contact our customer support team for any assistance required -

+ Can I redeem my reward points clubbed with an ongoing offer/discount?

Reward points can be redeemed when clubbed with ongoing offers (coupon codes) or discounts, subject to terms and conditions.

+ Can reward points be used with any EMI (Cost/No-cost)?

Reward points cannot be used with any EMI (Cost/No-cost).

+ Do reward points remain credited if my order has been exchanged?

Any reward points earned from an exchange order are credited based on the amount paid for the exchange request. Reward points are credited to your account, only once the shipment containing the ‘exchanged product’ is delivered, and the return period for the ‘exchanged product’ has expired. Until then reward points are not credited to your account and remain in pending status

+ What happens to my reward points earned when I return items?

If you return a product that previously earned you points, once the refund process is complete, the points earned will not be added to your account. During the return process, the points will reflect in the 'pending status’ and once the return process is complete, it will be deducted and showcased as a negative transaction.

+ What happens to my redeemed reward points on an order that has been processed for a return?

If you return a product, on which you redeemed rewards points, once the refund process is complete, the redeemed points will not be added to your account. During the return process, the points will reflect in the 'pending status’ and once the return process is complete, it will be deducted and showcased as a negative transaction.

+ Where can I view the terms and conditions?

The terms and conditions for the Evergreen Rewards program will be displayed on the rewards page.

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