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Frequently Asked Questions

+ What is the Seniority Evergreen Rewards program?

The Evergreen Rewards program is designed to let you earn points on allheaderFaq your product purchases from Seniority. You can redeem those points towards your next purchase to save more. You can move up to higher tiers by shopping more and earning more points. The higher your tier, the greater your rewards.

The tier structure for both prepaid and COD orders is as given below -

Tier Eligibility - Minimum Reward Points earned in current calendar year Earn points per Rs. 100 spent
Silver 0 4 points
Gold 100 6 points
Platinum 200 8 point

1 reward point = 1 rupee

*Above mentioned structure is subject to change, however reward points will be credited based on the policy fixed at the time of order placement.

+ Will my tier reset at the beginning of each calendar year?

Tiers are based on earnings in a particular year. The tier status remains the same at the beginning of each year, but you will be upgraded to a higher tier status as soon as you earn the required points in the new year. However, if there is no activity i.e purchase of a product in the new year to maintain your tier status, you will be downgraded at the beginning of the next cycle (year) based on the points earned in the previous year. But your previously earned reward points remain the same.

For example -

If 100 points are required for the Gold tier and you currently have 100 before the year ends (in the gold tier), then in January once the new year starts, you will remain in the gold tier. You will still have the 100 points as your rewards balance which can be utilized.

As soon as you earn the required points (200) for the next tier, you will be upgraded to in the above case - Platinum and will be able to avail Platinum benefits. However, if there is no activity i.e purchase of a product in the new year, your tier status will be downgraded (Gold to Silver) at the beginning of the next cycle (year), but your previously earned reward points (100) remains the same.

+ How do I join the program?

You can sign up on Seniority or purchase a product to join the program and start receiving reward points.

+ How much does it cost to join the program?

You can join our Evergreen Rewards program for FREE.

+ What are the benefits of joining the program?

Being a part of the program offers customers the chance to earn and redeem reward points to save while purchasing a product from Seniority.

The benefits based on the tier are as below -
Silver Gold Platinum
Shop & earn 4 points for every Rs. 100 spent on Seniority Shop & earn 6 points for every Rs. 100 spent on Seniority Shop & earn 8 points for every Rs. 100 spent on Seniority
Seniority coupons worth Rs.200 Seniority coupons worth Rs.400 Seniority coupons worth Rs.800
Partner offers worth Rs.2000 Partner offers worth Rs.5000 Partner offers worth Rs.7500
  Special birthday month offer Special birthday month offer
    Free shipping on all orders
+ How do I upgrade to the Gold tier?

To upgrade to the gold tier status, you have to earn 100 points or more in a calendar year.

+ How do I upgrade to the Platinum tier?

To upgrade to the platinum tier status, you have to earn 200 points or more in a calendar year.

+ How do I earn reward points?
Different activities are worth different amounts of reward points based on which you will be awarded. There are many simple ways to earn reward points -

a. Purchase - For every purchase you make, you earn reward points based on your current tier. Only once an order has been delivered and the return period has expired, you will receive reward points.

b. Welcome Bonus - Enjoy a one-time bonus of 10 reward points, on your first purchase or sign up.

c. Reviews - Earn reward points for writing reviews about your purchased products. Once your review has been verified by Seniority, 10 reward points (per review) will be credited to your account.

d. Referrals - Once a referred customer has successfully registered an account with Seniority using the referral link shared by you, both the referred customer and you will receive 5 reward points (per referral).

The reward points earned via any of the above mentioned methods, except purchase activities can only be redeemed and do not define your tier status.

+ How long will it take for reward points to reflect in my account once I have placed an order?

Once the order is successfully delivered and the return/exchange period has expired, the reward points will be credited to your account. Your pending reward points will reflect in the history section of the Refer and Earn page under the status ‘pending’. However, if the product cannot be returned or exchanged, the reward points will reflect after a successful delivery.

+ Is there a limit to the number of people I can refer?

No, there is no limit to the number of people you can refer to earn reward points in a calendar year.

+ Whom can I refer?

You can refer any individual that has not previously signed up on Seniority and is not currently a customer.

+ What is considered as a successful referral?

Your referrals are a success if -

Once a referred customer has successfully registered an account with Seniority using the referral link shared by you

+ How will I know when I have successfully referred someone?

After you have logged into your account, you can track the status of your referral points in the rewards history section under - My accounts or rewards landing page.

You will also receive emails and SMS notifications each time reward points get credited or redeemed, along with your points balance.

+ How long will it take for referral reward points to reflect in my account?

Referral reward points are typically processed instantly when the referred customer has successfully registered an account with Seniority using the referral code shared by you

+ Can I refer customers in any country?

Yes, you can refer customers in any country.
Please note: Seniority ships products across India only.

+ Where can I find my unique referral link?

Once you sign up on Seniority, you will be assigned a unique referral link that can be shared.
Your referral link will reflect in the Refer and Earn section once you log into your account and go to Reward Points Page.

+ How can I access my rewards page?
For desktop users - Click on the ‘Evergreen Rewards’ under the Login option to view your rewards page.
For mobile users - On the home page, you can click on the ‘Evergreen Rewards’ widget that will redirect you to the rewards page.
+ How can referred friends find my referral code or use my referral link?

You can share your unique referral link via email, SMS, Whatsapp or through any social media platform.
The referred customer will have to click on that link, and they will be guided through the sign up process.

+ How do I redeem reward points that I have earned?

Once you are on the cart page, you will be able to view the maximum amount of reward points that you can redeem on the current purchase.

+ What is the minimum number of reward points I can redeem in a single transaction?

A minimum of 5 points is required to redeem in a single transaction.

+ Is there a limit to the number of reward points I can redeem?

Yes, there is a limit to the number of reward points that can be redeemed during one transaction. The maximum number of reward points that can be redeemed will appear on the cart page.

+ What is the maximum number of points that I can redeem?
The maximum number of points that you can redeem in a single transaction will appear on the cart page and is based on the following system -
  • 5 to 50 points - points can be redeemed in an interval of 5 (For example - you have 49 points. In that case you can only redeem 5, 10, 15, 20 points upto 45).
  • 60 to 100 points - points can be redeemed in an interval of 10 (For example - you have 98 points. In that case you can only redeem 60, 70, 80 points upto 90).
  • 100 to 500 points - points can be redeemed in an interval of 50 (For example - you have 497 points. In that case you can only redeem 100, 150, 200 points upto 350).
  • 500 to 1000 points - points can be redeemed in an interval of 100 (For example - you have 995 points. In that case you can only redeem 500, 600, 700 points upto 900).
+ Do the accumulated reward points expire?

Yes, accumulated reward points will expire when no products are being purchased for a period of 6 months under the Seniority Evergreen Rewards Program. Acquired reward points not redeemed by the end of the specified 6 months will expire.

For example - If you purchase a product in January and earn 50 reward points, these points will expire in August (6 months).

Now if you make another purchase in March and earn 100 reward points, both these 50 + 100 reward points will expire in September (valid for a period of 6 months from the time of your last purchase i.e March in the above example.) Here, the expiry date of your points are determined based on the date of order placement and not when the order has been successfully delivered and the return period has expired.

Also, even if your order gets cancelled or returned, the last date of purchase will be taken into consideration to calculate the expiry date of your reward points.

+ Once expired, can reward points be re-credited?

No, reward points that have expired cannot be re-credited.

+ How do I check my reward points balance and current tier?

Once you login to your Seniority account, you can view reward points available for redemption, in the rewards history section under - My accounts or rewards landing page.

+ What should I do if I face any difficulty in redeeming my reward points online?

Please contact our customer support team for any assistance required -

+ Can I redeem my reward points clubbed with an ongoing offer/discount?

Reward points can be redeemed when clubbed with ongoing offers (coupon codes) or discounts, subject to terms and conditions.

+ Can reward points be used with any EMI (Cost/No-cost)?

Reward points cannot be used with any EMI (Cost/No-cost).

+ Do reward points remain credited if my order has been exchanged?

Any reward points earned from an exchange order are credited based on the amount paid for the exchange request. Reward points are credited to your account, only once the shipment containing the ‘exchanged product’ is delivered, and the return period for the ‘exchanged product’ has expired. Until then reward points are not credited to your account and remain in pending status

+ What happens to my reward points earned when I return items?

If you return a product that previously earned you points, once the refund process is complete, the points earned will not be added to your account. During the return process, the points will reflect in the 'pending status’ and once the return process is complete, it will be deducted and showcased as a negative transaction.

+ What happens to my redeemed reward points on an order that has been processed for a return?

If you return a product, on which you redeemed rewards points, once the refund process is complete, the redeemed points will not be added to your account. During the return process, the points will reflect in the 'pending status’ and once the return process is complete, it will be deducted and showcased as a negative transaction.

+ Where can I view the terms and conditions?

The terms and conditions for the Evergreen Rewards program will be displayed on the rewards page.

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